Frequently Asked Questions

Hello, how can we help?

Do you have a question? You can probably find the answer here.
At the bottom of the page you will also find our policies, terms and conditions and contact details.
Can't find the information you're looking for? Please contact us via the contact form or via the Chat function at the bottom right of the page.

Do you ship internationally?
Yes, we ship internationally. We ship from the Netherlands to international countries. Shipping costs may vary depending on your location. We currently do not ship to see country overview .

How long will it take to receive my order?
We ship all orders the next business day or even the same day if we receive your order on a business day in the morning (European time zone).

All orders are shipped from the Netherlands.

During checkout, the shipping method will indicate how long the shipping time will be.
National shipping takes 1 business day.
For international shipping, it may take 2 to 13 business days to receive your order. We do our best to deliver your order as quickly as possible.

How can I track my order?
Track your order via our Parcel Panel page.
Or use a free parcel tracking page such as

I never received my order, what should I do?
Make sure you tracked your order on the Tracking page. You can always contact us via the contact form or via the chat box.

What is your return policy?
View our return/refund/exchange policy here .