Frequently Asked Questions

Hello, how can we help?

Do you have a question? You can probably find the answer here.
You'll also find our policies, terms and conditions and contact details at the bottom of the page.
Can't find the information you're looking for? Then contact us via the contact form or via the Chat function at the bottom right of the page.

Do you ship internationally?
Yes, we ship internationally. We ship from the Netherlands to international countries. Shipping costs may vary depending on your location. We currently do not ship to see country overview.

How long will it take to receive my order?
We ship all orders the next working day or even the same day if we receive your order on a working day in the morning (European time zone).

All orders are shipped from the Netherlands.
At checkout, the shipping method indicates the shipping time.
National shipments take 1 working day.
European shipments take up to 5 working days.
For international shipment outside Europe, it may take 2 to 13 working days to receive your order.

How can I track my order?
Track your order via our Parcel Panel page.
Or use a free parcel tracking page such as https://17track.net/.

I never received my order, what should I do?
Check where your order is via the pages above. Of course, you can always contact us via the contact form or the chat box.

What is your return policy?
Check our return/refund/exchange policy here.